Below are some of our commonly asked questions. If you have a question which you can't find listed below, please send us an enquiry via email at email@example.com.
What if I damage my rental dress?
Don't panic! When you collect your rental gown before your wedding day, you will pay a refundable security bond which covers any damage(s) less drycleaning. Any damage(s) caused to your rental gown during the course of your rental period is your full responsibly & the security bond will be forfeited.
How long can I rent a bridal gown for?
We offer a one week rental period where your dress must be returned within 7 days of leaving our studio.
Can I return my rental gown via Post?
Yes, we can arrange return postage upon signing your rental contract. Additional fees apply.
How do I make an appointment?
To make an appointment at Bessette please contact us via email with your name & wedding date to firstname.lastname@example.org. Alternatively you can phone us on 0448 004 386, or you can use our online booking form.
We will be in touch with available appointment times within 1-2 business days.
I live interstate, can I rent a gown from Bessette?
We appreciate that our Bessette Brides may live outside of Queensland, however; at this stage we exclusively meet with Brides from the Brisbane Studio. If you live interstate and would like to arrange an appointment we will endeavour to book an appointment that will work with your travel schedule.
Do you charge a fee for bridal appointments?
Your first & second bridal appointments at Bessette are complimentary appointments. If you find you require more than two appointments, there will be a $50 appointment fee settled during the time of securing a third appointment. Please note: If you are ready to say Yes to the dress during your third appointment, we are happy to use the $50 appointment fee towards your Rental deposit. If you require more than two bridal appointments, we will process an appointment fee for each appointment made thereafter.
What is the price range of the hire gowns?
Our rental prices have been priced with the original retail price in mind & also in line with accessibility, and the fun we want you to have on your special day.
Our collection is currently priced from $700-$2999.
Can you guarantee the authenticity of each gown?
We can guarantee that we have carefully hand sourced only 100% authentic designer bridal labels.
What is the condition of the gown when I am going to wear it?
Each of our gowns are handed to you professionally cleaned and in a ready to wear condition.
Do I need to dryclean the gown after the wedding?
No, we will take care of the drycleaning after the gown is returned.
When do you suggest I confirm my rental gown?
We suggest confirming your rental gown within 12-24 weeks before your wedding. Here at Bessette we are constantly sourcing new pieces for our collections, all unique in size and style. To assure we can offer you the gown of your choice, it is a good idea to confirm your rental gown with us within a shorter time frame, to assure that the dress is still available for your wedding.
What sizes do you stock?
We currently stock sizes AUS 6-18. Please be mindful that each season our sizing and styles may differ.
What If I change my mind on the rental gown I selected?
If you have selected your rental gown but find your heart lies with another choice at Bessette, we will credit your deposit towards a second gown. Please be mindful that your second gown choice may not be available for your wedding date. Additionally If you change your mind on renting a hire gown from Bessette, you forfeit your deposit.
Do I need to bring anything to an appointment?
Please see appointment guidelines via Book An Appointment.